Conflict is a normal and inevitable element in any working relationship. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires. Learning how to manage conflict is necessary for an organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional, constructive way, conflict brings an opportunity to improve the link between individuals.

By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and to manage and resolve conflict quickly and with professionalism.

Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Central and Hongkong wide.

This Conflict Resolution training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Your Learning Outcomes

In this course participants will:

Gain a thorough understanding of the sources, causes and types of conflict
Master all six phases of the conflict resolution process
Understand the five main approaches to conflict resolution
Learn to apply conflict resolution approaches
Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
Develop communication tools such as agreement frames and open questions
Learn practical anger and stress management techniques

4.5/5

from 61 responses

Download PDF Outline Duration: 1.0 Days

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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Course was relevant and delivered in a format that allowed all to contribute and relate.

Goldenwest Apprenticeships

I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.

JFTRS PTY LTD

Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.

JFTRS PTY LTD

The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

Office of the Registrar of Indigenous Corporations

Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

St John Ambulance

Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.

Metcash/IGA

Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.

Metcash/IGA

I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.

Metcash/IGA

The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

Integrated Chemical and Environmental Systems PL

I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

The Malthouse

Great course, well organized, well run & I felt I got a lot out of it...thanks =0)

Calvary Health Care ACT

This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organization in this area. Thank you to Ross, who really gives so much of himself in his presentations.

Calvary Health Care ACT

The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

Swinburne University

More happy clients

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.

The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenue for significant growth.

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

See the Live Online tab for the course outline for the live online course

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it all bad?

Welcome
What do we mean by Conflict?
The Basis of Conflict
Reflection

Topic 2

Understanding Your Response to Conflict

The Learning Dimension Profile
The Thomas-Kilmann Conflict Mode Instrument (TKI)
Reflection

Topic 3

What makes up conflict?

From Wince to Scream
Filters
Emotions and Conflict
Reflection

Topic 4

How Managers Can Add to Conflict

Micromanagement
Poor Understanding
Vague Expectations
Setting Poor Standards
Reflection

Topic 5

Resolving Conflict Between Others

Planning and Setting up a Meeting
Running a Mediation Meeting
Negotiating a Solution
Developing an Agreement
Reflection

Topic 6

When Conflict Involves You

Conflict Mapping
Having a Balanced View
Overcoming Resistance to Meet
During the Meeting
Reflection

Topic 7

Implementing Agreements

Paying Attention
Follow-up Meetings
Reflection

Topic 8

Reflections

Create an Action Plan