Our Purpose: To help your organisation provide training and development to your people that is on target, fun, retained and above all helps them achieve their goals.

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Upcoming Online Classes

Professional Telephone Skills - Online Instructor-led 3hours
Professional Telephone Skills - Online Instructor-led 3hours

This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.

The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.

Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.

Friday, October 21, 2022

Web - Live Online

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Professional Telephone Skills - Online Instructor-led 3hours
Professional Telephone Skills - Online Instructor-led 3hours

This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.

The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.

Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.

Friday, October 21, 2022

Web - Live Online

Book Now More Information
Minute-Taking Training - Online Instructor-led 3hours
Minute-Taking Training - Online Instructor-led 3hours

Improve your organisation's meeting outcomes with the use of effective minute-taking.
 

Effective minute-taking will enable your business units to solve many problems and complaints associated with running meetings. In the hands of a competent minute-taker, managers and staff are enabled to effectively action efficiently recorded meeting items.
 

You will also learn advanced styles of minute taking such as colour-coding and suitable methods for minute-taking in informal, formal and action meeting scenarios.

Who will benefit from attending this workshop?

  • Administrative Staff and Assistants
  • Recording Secretary
  • Executive and Personal Assistants

 

 

Thursday, November 3, 2022

Web - Live Online

Book Now More Information