Our Purpose: To help your organisation provide training and development to your people that is on target, fun, retained and above all helps them achieve their goals.

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Upcoming Online Classes

Managing Virtual Teams Training - Online Instructor-led 3hours
Managing Virtual Teams Training - Online Instructor-led 3hours

There are an estimated 500 million virtual workers in 2018, and the number is expected to rise in the future. With a global workforce, you are provided with a cost effective and talented pool of employees to draw from.

Managing a virtual team is harder because of the challenges posed by time difference and cultural differences. Virtual Team Building and Management training course provides participants the knowledge to overcome these challenges and succeed in creating a highly productive global workforce.

Wednesday, December 15, 2021

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Professional Telephone Skills - Online Instructor-led 3hours
Professional Telephone Skills - Online Instructor-led 3hours

This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.

The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.

Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.

Wednesday, December 15, 2021

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Active Listening Training - The secret of great communicators! - Online 3 hours
Active Listening Training - The secret of great communicators! - Online 3 hours

 

Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.

 

This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

 

Friday, December 17, 2021

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