Business Etiquette Training

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Meet Penny PD — your personal guide to create your own development program!

The PD Training Business Etiquette training course will align your staff's understanding of professionalism with the desired expectations of your company. As participants your staff will conduct themselves more professionally, communicate more effectively, acquiring the tools to create that all important first impression.    

Business etiquette training courses are available now throughout Hong Kong, including Central.

This Business Etiquette Training Course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

  

Your Learning Outcomes

In this course participants will: 

  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behaviour
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
    people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

5.0/5

from 1 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Register Now Group Booking Quote

"The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future."

 

"The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you."

-Mitsubishi Australia

 

"The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future."

-Mitsubishi Australia

 

"I found Louise to be very charismatic and hands on in her approach, which was fantastic! The best facet of this course was familiarizing behavioral skills in addition to writing emails professional, which I feel I will gain a lot from."

-GTA Consultants

 

"Julie was a great trainer, definitely going to recommend her."

-Student Transition And Leadership Team

 

"James has found his niche in life. An exceptional trainer!"

-LTT

 

"I found this course was exceptionally well planned, it was interactive and fun. It would have been better if it went over two days so that we could cover topics in more depth but overall it was great."

-SunWater Limited

 

"Trainer catered to our needs very well and was very positive to work with."

-Aryzta

 

"Peter was really enthusiastic and friendly!"

"I found the behavioural (body language) tips to be most helpful."

-Australian Prudential Regulation Authority

 

More happy clients

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Business Etiquette Training Now

Register Now Group Booking Quote

Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.

Course Outline for Business Etiquette Training

After completing this course, participants will have learned to:

Topic 1

Do Manners Matter?

  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection

Topic 2

How To Make An Impression

  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection

Topic 3

The Personal Touch

  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection

Topic 4

Netiquette – Manners In The Online World

  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection

Topic 5

Global Business Etiquette

  • Global Business
  • Understanding Particular Cultures
  • Reflection

Topic 6

Social Business Etiquette

  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socialising After Hours
  • Marking Employee Events
  • Reflection

Topic 7

Dealing With Challenges Professionally

  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection

Topic 8

Reflections

  • Create an Action Plan
  • Accountability = Action

5.0/5

from 1 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Business Etiquette Training Now

Register Now Group Booking Quote

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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