The telephone is considered the most convenient and quickest instrument to establish contact with clients by the majority of companies in Hong Kong. In fact, call centres are the leading operational departments of many organisations. So, it is fundamental that employees assigned to take or make phone calls from clients must possess superior telephone etiquette. These employees must display good communication skills, willingness, courtesy and the abilities to efficiently assist clients.
This Professional Phone Skills course from PD Training teaches you how to represent your organisation in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organisation. Clients who experience high-quality service are more willing to build a lasting relationship with your company. These clients can turn into long-term, loyal customers who spread the word about their positive experience.
This practical and engaging training course is available now throughout Hong Kong, including Central.
This Professional Telephone Skills training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
For onsite training at your location, please click on the Group Training Quote button, or contact us today for a free personalised quote!
After completing this course, participants will:
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
This Telephone Skills Training course in Hong Kong will provide your staff with the awareness and skills they need to handle phone calls professionally. This will ensure the positive image of your organisation is reinforced and strengthened with every conversation.
In today's business environment, telephone etiquette displayed in organisations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone form a lasting impression in the minds of an organisation's customer, making it a critical customer 'touch point'.
In today's business world, virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
This Professional Telephone Skills Training Program teaches employees how to create a lasting impression in their customers' minds - one that shows the organisation reflected in the best light possible. It focusses on developing telephone etiquette and skills to deal with customers assertively, empathetically, and with a sense of care and a positive attitude.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Providing Effective Client Service
Topic 2
Your Personality/Your Telephone Voice
Topic 3
Gaining Your Client’s Trust
Topic 4
Handling Barriers Over The Phone
Topic 5
Effective Questioning
Topic 6
Irate Clients
Topic 7
Prepare Yourself
Topic 8
Reception Tips
Topic 9
Professional Voicemail Messages
Topic 10
Reflections
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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