Do you create positive, lasting impressions with your clients in Hong Kong whenever you interact with them? Have you retained your old clients while attracting potential ones? If your answer is "NO" then there might be something wrong with your company’s customer service process. In order to gain loyalty and magnetise potential clients, an organisation must present world-class service to them.
Discover how to positively connect with your clients with a Customer Service training course from PD Training. This course demonstrates sensible ways to retain your valuable clients and win repeat business. The training illustrates how to gauge your organisation’s ability to meet and surpass your customers’ needs and expectations. A good customer service program does not only affect the interaction between employees and clients, but employees with superior customer service skills experienced a higher sense of commitment to their jobs.
Make the first move toward becoming more customer service centred by enrolling in this course. This fun and engaging Customer Service Training Course is available now throughout Hong Kong, including Central.
This Customer Service training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
For onsite training at your location, please click on the Group Training Quote button, or contact us today for a free personalised quote!
|Course name||Length||Outline||Next class|
|Active Listening Training - The secret of great communicators!||0.5 day course|
|Communication Skills Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Customer Service Training||1.0 day course|
|Professional Telephone Skills||1.0 day course|
|Body Language Training||1.0 day course|
|FISH Team Building for Customer Service Teams||1.0 day course|
|Managing Customer Service Training||1.0 day course|
After attending this course, participants will be able to:
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
Customer Service Training Course - Lesson 1
Brand Ambassador or Brand Assassin?
Customer Service Training Course - Lesson 2
Customer Service Training Course - Lesson 3
We choose to serve
Customer Service Training Course - Lesson 4
Communication – the key to great service
Customer Service Training Course - Lesson 5
Navigating the Negatives
Customer Service Training Course - Lesson 6
Creating a Service Culture
Customer Service Training Course - Lesson 7
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.