Professional Development Training
5808 8521
Professional Development Training
5808 8521
The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organization. This one-day training course in Managing Customer Service helps supervisors and managers to engage customers and employees effectively to improve satisfaction and sales.
This highly valuable and dynamic training course is now available throughout Hong Kong, including Central and also via instructor-led online training.
This Managing Customer Service Training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote.
| Course name | Length | Outline |
|---|---|---|
| Active Listening Training Course | 0.5 day course |
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| Body Language Training Course | 1 day course |
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| Communication Skills Training Course | 1 day course |
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| Conflict Resolution Training Course | 1 day course |
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| Customer Service Training Course | 1 day course |
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| FISH! Team Building for Customer Service Teams | 1 day course |
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| Managing Customer Service Training | 1 day course |
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| Professional Telephone Skills Training Course | 1 day course |
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After completing this course, participants will have learned to:
Download Managing Customer Service Training Outline
During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.
Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.
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Managing Customer Service Training - Lesson 1
Getting Started
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Managing Customer Service Training - Lesson 2
Six Critical Elements
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Managing Customer Service Training - Lesson 3
Understanding Leadership
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Managing Customer Service Training - Lesson 4
Five Practices of Leadership
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In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.
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