Managing Customer Service Training

Register Now Group Booking Quote
Meet Penny PD — create your own teams development program

The need to lead, model, and promote organizational values in customer service are essential to positively impact customers and the organization. This one-day training course in Managing Customer Service helps supervisors and managers to engage customers and employees effectively to improve satisfaction and sales.

This highly valuable and dynamic training course is now available throughout Hong Kong, including Central and also via instructor-led online training.

This Managing Customer Service Training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Your Learning Outcomes

After completing this course, participants will have learned to:

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop essential skills and practices in managing customer service
  • Understand leadership
  • Recognize what employees are looking for to be truly engaged.
  • Manage performance
  • Recognize who the customers are and what they are looking for.
  • Use onboarding and orientation
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
  • Understand and use the six critical elements of customer service
  • Use the five practices of leadership
Download PDF Outline Duration: 1.0 Days
Other Training courses for Customer Service
Training courses for Customer Service
Course name Length Outline Next class
Active Listening Training - The secret of great communicators! 0.5 day course View schedule
Communication Skills Training 1.0 day course View schedule
Conflict Resolution Training 1.0 day course View schedule
Customer Service Training 1.0 day course View schedule
Professional Telephone Skills 1.0 day course View schedule
Body Language Training 1.0 day course View schedule
Managing Customer Service Training 1.0 day course View schedule

PD Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Register Now Group Booking Quote

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Customer Service Training Now

Register Now Group Booking Quote

During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.

Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.

Course Outline for Managing Customer Service Training

After completing this course, participants will have learned to:

Topic 1

Getting Started

  • Icebreaker
  • Pre-Assignment Review
  • Workshop Objectives

Topic 2

Six Critical Elements

  • Element One: A Customer Service Focus
  • Element Two: Defined in Your Organization
  • Element Three: Given Life by the Employees
  • Element Four: Problem Solving
  • Element Five: Measure It
  • Element Six: Reinforce It
  • Measurement in Practice

Topic 3

Understanding Leadership

  • About Leadership
  • Understanding Your Comfort Zone
  • Managing Performance
  • Servant Leadership
  • Onboarding and Orientation

Topic 4

Five Practices of Leadership

  • Challenging, Inspiring and Enabling
  • Modeling and Heart
  • Practices in Practice
 
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Customer Service Training Now

Register Now Group Booking Quote

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

Not exactly what you needed? Try other courses in the Customer Service Courses Category

15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!