"I have been struggling with an employee, not knowing how to deal with them. Yesterday's training made my role much clearer and I will feel more confident in dealing with this person."

Kalwun Development Corporation

"Joseph is a great Trainer, he is open and encouraging, he is forthcoming with his explanations and knowledge of the subject matter.

-STARTTS

"I have done a few of these courses and this trainer was by far and away the best. Her humour, her pace of the course, content coverage and her inclusion of all participant (even the most reticent) was outstanding."

-Beatty Park Leisure Centre

"Very good training, enjoyed learning about other personality types in workplace."

-The Institute of Public Accountants

"The course content was delivered well and I will take on some of what I learnt. I enjoyed the open discussions we had, but came to the conclusion that some things are not fixable."

-R J Sanderson Associates

"Jo was one of the best trainers I have experienced, and was very knowledgeable about the subject and keen to assist with personal issues relevant to the individual."

-Rottnest Island Authority

"The course content and how it was delivered has given a better and meaningful insight to the different personalities which exist within the team at the venue and therefore the general impact on how this can impact on the delivery of the requirements of the day to day business activities."

"Anne was a great trainer. Very responsive and quick on her feet so was able to integrate what our team was saying and make the content relevant to our situations."

-Qudos Bank Arena

"I found the course very useful for my role. I will be able to use all of the techniques within my work to improve in my role."

-Bond University

"The facilitator made a great effort to get to know our organisation and appropriately tailored the content of the course, and provided good examples."

-National Accreditation Authority for Translators and Interpreters

"Couldn't have asked for a better, more enthusiastic, knowledgeable trainer, very happy to have Joe return to complete future training with our Company."

-Robson Civil Projects

"Most useful part was guiding me in the best way to respond to difficult people. I am very unlikely to open/read the manual but have referred to the one pager hand-out a few times already when sharing my learnings with colleagues."

-ThoughtWare/i.on my

"Overall the course was great. Derrick kept you entertained and interested, which surprised me. As I thought I would find it hard to stay focussed."

-Sicame Australia Pty Ltd

"Derrick was extremely sensitive to our needs on the day. He was very perceptive to subjects that we needed to speak about on the day, adjusting his training to suit us. Very well done"

-City of Gold Coast

"Our trainer Josh perfectly executed the session and his communication and enthusiasm was so engaging, which inspired everyone to get involved. It was such a brilliant session and the agents got so much out of it."

"Josh was very engaging and informative - highly enjoyed his training session."

-Catch Group

"The training was beneficial to all staff members that attended. Customer service is one of our main priorities and the knowledge/skills we have gained from this training will improve Customer Service Excellence at the Shire of Murray. The trainer was very knowledgeable and enthusiastic which made the training interesting. It was good that the personality profile and training manuals had a lot of information."

"Got everyone talking, working together and sharing different ideas to the rest of the group."

-Shire Of Murray

"Troy was a great facilitator that new his content and kept us engaged throughout the training. Keep up the good work Troy!"

-Elgas Limited - NSW

"Found the trainer fantastic, kept on track and engaged. The course was relevant and met all my expectations. Highly recommended and discussed this with my colleagues when I returned to my workplace. 5 STARS"

-City of Gold Coast

"It is such a busy time of year & I wish I had more time to review the ground (& notes) covered by the course, to help consolidation. But I was determined to attend as it is an area that has already caused me problems, and I am very pleased I was able to rearrange my timetable so I could make it. And the notes (from my quick glance) are easy to read, review and absorb, tools I know that will be useful well down the track as I negotiate the inevitable challenging issues ahead of me. The energy, knowledge, empathy, commitment and common sense of the trainer was also impressive and an inspiration."

-National Library Of Australia

"I have also let the other Staff members know that they may benefit from this second course as well."

-Brisbane Counselling Centre

"Good the class numbers were only 4. A review of the personality types was good. Was able to look at a different personality types in my workplace and look at some differing approaches I could take to work with their priorities and perceived view of how to address some tasks."

-Department of Mines, Industry Regulation and Safety

"Thoroughly enjoyed the day. I thought the content was most relevant and I found that I can definitely apply the learnings within my work environment."

"Most - exploring communication styles and understanding how others communicate. Practicing the I statements was great too. Least - For me the body language and type of questions was not useful due to my own experience however I found the trainer to deliver this appropriately with not too much time allocated to the topic."

QLD Department of Corrective Services

"It helped me to understand my own behaviour more, I have really thought about what categories the people around me would fall into and how I can deal with them better."

MAPEI Australia