Hearing and listening are two different terms and active listening is the key to effective communication. If you want to enhance your active listening skills, enrolling in an Active Listening training course is an ideal way to improve your ability to communicate professionally. Listening actively involves paying full attention to the one talking, listening between the lines, observing nonverbal communication cues and asking the right questions.

In this Active Listening training course you will learn how to listen, understand and then respond. Using these techniques you will become a more effective communicator in all situations, whether during a one-on-one conversation or in business meetings.

Pdtraining's Active Listening training course is available now in Hongkong wide.

This Active Listening training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Your Learning Outcomes

In this course participants will:

Engage more effectively through actively listening
Understand the difference between ‘hearing’ and ‘listening’
Learn the techniques to listen actively
Increase their awareness of communication behaviors
Understand how emotions effect their ability to listen
Learn to paraphrase and restate for clarification
Be able to manage and encourage constructive collaboration

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Download PDF Outline Duration: 0.5 Days

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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

As CEO I would note that the course content and trainer fully met my neeeds. I would certainly consider pd training for soft skills development of managers.
Individual participant

I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
Individual participant

One of the best training courses I have attended.
The Forrest Centre – Wedding Reception Centre

Anne was a fantastic trainer, engaged the audience the whole day.
Reckitt Benckiser Pharmaceuticals

Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
Barwon Water

Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
Precision Electronic Technologies

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Active Listening Training - The secret of great communicators! Now

Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received.

This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

See the Live Online tab for the course outline for the live online course

Course Outline for Active Listening Training - The secret of great communicators!

After completing this course, participants will have learned to:

Topic 1

Getting Started

Pre-Assignment Review
Workshop Objectives
Action Plans

Topic 2

How Well Do You Actively Listen?

Group Activity

Topic 3

What Affects Listening?

What Affects Listening?
Things That Prevent Us From Listening
Listen – Really Listen – Using Minimal Encouragers
Why Use Minimal Encouragers?

Topic 4

Determine Your Communication Behaviours

REACH and Communication Styles
Step 1: Increase your awareness and adaptability
Step 2: Adapt your approach

Topic 5

Verbal Communication Skills

Listening and Hearing; They Aren’t The Same Thing
Focused Listening
Asking Questions
Open Questions
Closed Questions
Clarifying Questions
Body Language

Topic 6

High Emotion - Low Intelligence

How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Manage Emotions

Topic 7

Tips and Tricks to Manage a Brainstorming Environment

Tips and Tricks

Topic 8

Wrapping Up

Words from the Wise
Action Plans