Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.
The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques. After learning and implementing these techniques you will become a more effective communicator in all situations.
PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.
|Course name||Length||Outline||Next class|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||September 28|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course||October 5|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||October 15|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||September 22|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course||October 5|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||October 6|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||October 6|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||October 19|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||October 20|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||September 20|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||September 23|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||October 7|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||October 8|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course||September 24|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||October 11|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||September 28|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||October 18|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||October 4|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||October 11|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||October 6|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||September 22|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||September 28|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||October 19|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||November 17|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||October 14|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||September 20|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||November 29|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||October 15|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||September 30|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||October 1|
|Sales Training - Online Instructor-led 3hours||0.5 day course||September 24|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||October 18|
|Time Management Training - Online Instructor-led 3hours||0.5 day course||October 8|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||October 13|
|Business Writing Essentials for the Modern Workplace - Online Instructor-led 3hours||0.5 day course||October 20|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||November 24|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||October 28|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||October 29|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||October 21|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||October 14|
|Business Ethics Training - Online Instructor-led 3hours||0.5 day course||October 14|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||October 7|
|PPA - Building Team Synergy - 3hours||0.5 day course||October 6|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||October 5|
|PPA - Resilience and You - 3hours||0.5 day course||October 5|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||October 7|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||September 30|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||October 21|
|Job Search and Application Skills - 3hours||0.5 day course||September 30|
|Job Interview Skills - 3 hours||0.5 day course||October 1|
|Achieving better Time Management while working from home - 3hours||0.5 day course||October 8|
|Master Virtual Training - 3 hours||0.5 day course||November 8|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||October 5|
|The Art of Social Selling - 3 hours||0.5 day course|
|Introduction to SEO - Online Instructor led 90-minutes||1.0 day course||October 5|
|Active Listening Training - The secret of great communicators! - Online 3 hours||0.5 day course||September 22|
|Change Management - Understanding Change (90 Mins)||0.1 day course|
Every Live Online Class Booking Entitles
you to a HKD$100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"Joseph was fantastic. Engaging and genuine. Thank you"
"Everyone needs to do this. One of the best courses and trainers I have ever experienced."
-Department of Education
"Role play was a very important part."
-Gates Australia P/L
"The most useful part for me was learning how to speak to a customer, understanding how to solve their problem and the right questions to ask in order to get the information needed to help the customer. This course showed a few simple steps and procedures on how to accomplish that. I would definitely recommend to anyone!"
-Mount Druitt Ethnic Communities Agency
"It was particularly interesting about responding to customers emphatically, little things like including their name when you've asked them for it. Introducing yourself and so forth that I hadn't considered."
-Mount Druitt Ethnic Communities Agency
"The trainer provided me with some ideas that I can definitely use when working with the young adults I support."
"I found the course really informative and whilst it was only a 3 hour session."
-Wesley Mission Victoria
"The training pointed out things we take for granted that affect our effective listening skills."
-Speech Processing Solutions
"I really enjoyed the course and found the content really useful. I will try to put some of the techniques into practice."
"Great course and teacher. It is always good to learn/refresh theory and practice around effective communications techniques. One thing that I thought could have been added was empirical proof of the successes or failures around active listening. Joe did get us to do a couple of 'tricks', but hard data would have been nice at the beginning to anchor why the course is important."
-Department of Education NSW
"I like the active communication ways between the classes member and trainer as well as interesting activities thought the class."
Jen Retail Properties
"Very interesting, helpful, useful and informative. Thank you."
"I found the communication evolution tool the most useful part of the training. The level of specificity and accuracy which the results revealed about my own communication preferences and personality was eye opening! It was also really revealing in what it told me about my colleagues (some of which I've worked with for years). It will help me communicate and work effectively with a variety of my colleagues. I had all this light bulb moments, e.g. 'that's why this person communicates the way they do with me' or 'it's their personality...it's not me'. I will refer to the student manual regularly a long time after the course finished. The course material really resonated with me and I found the convenor very engaging and influential."
NSW Department of Education - Leadership and High Performance
Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.
This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 1
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 2
How Well Do You Actively Listen?
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 3
What Affects Listening?
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 4
Determine Your Communication Behaviours
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 5
Verbal Communication Skills
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 6
High Emotion - Low Intelligence
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 7
Tips and Tricks to Manage a Brainstorming Environment
Active Listening Training - The secret of great communicators! - Online 3 hours - Lesson 8
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.