Managing Difficult Conversations

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Meet Penny PD — create your own teams development program

Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.

Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.

This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.

Managing Difficult Conversations Training is now available throughout Hong Kong including Central and also via instructor-led online training.

This Managing Difficult Conversations training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Your Learning Outcomes

After completing this course, participants will have learned to:
 
  • Predict the results of a conversation
  • Establish the intent of a conversation
  • Identify the desired outcome
  • Manage their body language
  • Speak persuasively
  • Listen actively
  • Use probing techniques
  • Ask the right questions at the right time
  • Establish the purpose of a difficult conversation
  • Create a conversation template
  • Create a personalized action plan
  • Use communication skills to influence and control
  • Maintain safety in a conversation
  • Choose an appropriate place for a conversation
  • Understand and analyze the other person
  • Stay in control of the conversation throughout

4.5/5

from 24 responses
Download PDF Outline Duration: 1.0 Days
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PD Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

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"Very enjoyable, and lots of material to use and logical steps to follow."

The International School Of Macao

 

"Overall, the instructor was fantastic in delivering all the content and was highly engaging."

"The course was very useful. James is a very enthusiastic presenter. I found the information very useful."


-The International School Of Macao

 
“ Loved the course and felt I got a great deal of learning from it. 
I would definitely recommend this to others in my department. Presenter was fantastic. ”

- Dept. of Families, Community Services and Indigenous Affairs


“ Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed. ”

- AMES


“ I found the training to be a great experience and exactly what I needed. The trainer was fantastic and very knowledgeable. I left the day feeling very positive. Thank you. ”

- Market Solutions Pty Ltd


“ Trainer was fantastic. The use of no PowerPoint was fantastic! 
Andrew was a great, knowledgeable presenter and the course highlighted to me some of the strategies I can implement in the future, instead of avoiding the conversations! Really enjoyed the course. Thank you. 
I thought the fact that we didn't have to refer to PowerPoint slides was a huge benefit! This was able to engage us in discussion throughout the day. The trainer (Andrew) did a fantastic job of facilitating the session. ”

- Australian Sports Commission


More happy clients

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Difficult Conversations Now

Register Now Group Booking Quote

Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.

The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.

 

See the Live Online tab for the course outline for the live online course

Course Outline for Managing Difficult Conversations

After completing this course, participants will have learned to:

Topic 1

Introduction

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Topic 2

Choosing to Have the Conversation

  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome

Topic 3

Toolkit for Successful Conversations

  • Managing Your Body Language
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques

Topic 4

Choosing the Time and Place

  • Weighing urgency
  • Privacy
  • Consideration
  • Transparency and presence of 3rd parties

Topic 5

Framework for Difficult Conversations

  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template

Topic 6

Staying Safe

  • Anticipating conflict
  • Mutual respect
  • Common ground
  • Staying in control
  • When to walk away
  • When things don't work

Topic 7

Testing the waters

  • Practice and review in class

Topic 8

Wrap up

  • Course review
  • Action plan
 

4.5/5

from 24 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Managing Difficult Conversations Now

Register Now Group Booking Quote

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

Bite size learning that people love

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15 Year

Celebrating 15 Years of PD Training

Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!