Managing Difficult Conversations
Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
Managing Difficult Conversations Training is now available throughout Hong Kong including Central and also via instructor-led online training.
This Managing Difficult Conversations training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote.
"Very enjoyable, and lots of material to use and logical steps to follow."
The International School Of Macao
"Overall, the instructor was fantastic in delivering all the content and was highly engaging."
"The course was very useful. James is a very enthusiastic presenter. I found the information very useful."
-The International School Of Macao
“ Loved the course and felt I got a great deal of learning from it.
I would definitely recommend this to others in my department. Presenter was fantastic. ”
- Dept. of Families, Community Services and Indigenous Affairs
“ Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed. ”
- AMES
“ I found the training to be a great experience and exactly what I needed. The trainer was fantastic and very knowledgeable. I left the day feeling very positive. Thank you. ”
- Market Solutions Pty Ltd
“ Trainer was fantastic. The use of no PowerPoint was fantastic!
Andrew was a great, knowledgeable presenter and the course highlighted to me some of the strategies I can implement in the future, instead of avoiding the conversations! Really enjoyed the course. Thank you.
I thought the fact that we didn't have to refer to PowerPoint slides was a huge benefit! This was able to engage us in discussion throughout the day. The trainer (Andrew) did a fantastic job of facilitating the session. ”
- Australian Sports Commission
More happy clients
Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
See the Live Online tab for the course outline for the live online course
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Topic 1
Introduction
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Topic 2
Choosing to Have the Conversation
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Topic 3
Toolkit for Successful Conversations
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Topic 4
Choosing the Time and Place
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Topic 5
Framework for Difficult Conversations
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Topic 6
Staying Safe
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Topic 7
Testing the waters
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Topic 8
Wrap up
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
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Topic 2
Choosing to Have the Conversation
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Topic 3
Toolkit for Successful Conversations
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Topic 5
Framework for Difficult Conversations
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To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
At your workplace
In our Training Rooms
In our Online Training Room
