Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
Managing Difficult Conversations Training is now available throughout Hong Kong including Central and also via instructor-led online training.
This Managing Difficult Conversations training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote.
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"Very enjoyable, and lots of material to use and logical steps to follow."
The International School Of Macao
"Overall, the instructor was fantastic in delivering all the content and was highly engaging."
"The course was very useful. James is a very enthusiastic presenter. I found the information very useful."
-The International School Of Macao
“ Loved the course and felt I got a great deal of learning from it.
I would definitely recommend this to others in my department. Presenter was fantastic. ”
- Dept. of Families, Community Services and Indigenous Affairs
“ Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed. ”
“ I found the training to be a great experience and exactly what I needed. The trainer was fantastic and very knowledgeable. I left the day feeling very positive. Thank you. ”
- Market Solutions Pty Ltd
“ Trainer was fantastic. The use of no PowerPoint was fantastic!
Andrew was a great, knowledgeable presenter and the course highlighted to me some of the strategies I can implement in the future, instead of avoiding the conversations! Really enjoyed the course. Thank you.
I thought the fact that we didn't have to refer to PowerPoint slides was a huge benefit! This was able to engage us in discussion throughout the day. The trainer (Andrew) did a fantastic job of facilitating the session. ”
- Australian Sports Commission
More happy clients
Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
Managing Difficult Conversations - Lesson 1
Managing Difficult Conversations - Lesson 2
Choosing to Have the Conversation
Managing Difficult Conversations - Lesson 3
Toolkit for Successful Conversations
Managing Difficult Conversations - Lesson 4
Choosing the Time and Place
Managing Difficult Conversations - Lesson 5
Framework for Difficult Conversations
Managing Difficult Conversations - Lesson 6
Managing Difficult Conversations - Lesson 7
Testing the waters
Managing Difficult Conversations - Lesson 8
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×