Conflict Resolution Training Course in Central

Conflict is a normal and inevitable element in any working relationship. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires. Learning how to manage conflict is necessary for an organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional, constructive way, conflict brings an opportunity to improve the link between individuals.

By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and to manage and resolve conflict quickly and with professionalism.

Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Central and Hongkong wide.

This Conflict Resolution training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Download Conflict Resolution Training Course Outline

Training courses for Management and Supervision

Course name	Length	Outline
Business Ethics Training Course	1 day course
Change Management Training Course	1 day course
Coaching and Mentoring Training Course	1 day course
Conflict Resolution Training Course	1 day course
Creative Problem Solving Training Course	1 day course
Critical Thinking Training Course	2 day course
Delivering Constructive Criticism Training Course	1 day course
Effective Delegation Training	1 day course
Employee Engagement Training Course	1 day course
Employee Onboarding Training Course	1 day course
Highly Effective Management Training Course	2 day course
Leadership Development Training	2 day course
Managing Difficult Conversations	1 day course
Managing Virtual Teams Course	1 day course
Measuring Results from Training - Training Course	1 day course
Meeting Management Training Course	1 day course
Mentoring Training Course	1 day course
Motivating Employees Training Course	1 day course
Negotiation Training Course	1 day course
Performance Management and Appraisals Training Course	1 day course
Recruitment and Selection Training Course	1 day course
Supervision Training Course	1 day course
Team Building Training Course	1 day course

Learning Outcomes

Course Outline

In-House
Training

Learning Outcomes - Conflict Resolution Training Course

In this course participants will:
- Gain a thorough understanding of the sources, causes and types of conflict
- Master all six phases of the conflict resolution process
- Understand the five main approaches to conflict resolution
- Learn to apply conflict resolution approaches
- Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
- Develop communication tools such as agreement frames and open questions
- Learn practical anger and stress management techniques
Duration: 1 day course
Reviews

Conflict Resolution Training Course Reviews:

Course was relevant and delivered in a format that allowed all to contribute and relate.

Goldenwest Apprenticeships

I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.

JFTRS PTY LTD

Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.

JFTRS PTY LTD

The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

Office of the Registrar of Indigenous Corporations

Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

St John Ambulance

Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.

Metcash/IGA

Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.

Metcash/IGA

I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.

Metcash/IGA

The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

Integrated Chemical and Environmental Systems PL

I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

The Malthouse

Great course, well organized, well run & I felt I got a lot out of it...thanks =0)

Calvary Health Care ACT

This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organization in this area. Thank you to Ross, who really gives so much of himself in his presentations.

Calvary Health Care ACT

The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

Swinburne University

More happy clients

Course Outline - Conflict Resolution Training Course

Download Conflict Resolution Training Course Outline

Foreword:

Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.

The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenue for significant growth.

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

Conflict Resolution Training Course - Lesson 1 Conflict – is it all bad? Welcome What do we mean by Conflict? The Basis of Conflict Reflection	Conflict Resolution Training Course - Lesson 2 Understanding Your Response to Conflict The Learning Dimension Profile The Thomas-Kilmann Conflict Mode Instrument (TKI) Reflection
Conflict Resolution Training Course - Lesson 3 What makes up conflict? From Wince to Scream Filters Emotions and Conflict Reflection	Conflict Resolution Training Course - Lesson 4 How Managers Can Add to Conflict Micromanagement Poor Understanding Vague Expectations Setting Poor Standards Reflection
Conflict Resolution Training Course - Lesson 5 Resolving Conflict Between Others Planning and Setting up a Meeting Running a Mediation Meeting Negotiating a Solution Developing an Agreement Reflection	Conflict Resolution Training Course - Lesson 6 When Conflict Involves You Conflict Mapping Having a Balanced View Overcoming Resistance to Meet During the Meeting Reflection
Conflict Resolution Training Course - Lesson 7 Implementing Agreements Paying Attention Follow-up Meetings Reflection	Conflict Resolution Training Course - Lesson 8 Reflections Create an Action Plan