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Conflict Resolution Training Course

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Conflict is a normal and inevitable element in any working relationship. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires. Learning how to manage conflict is necessary for an organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional, constructive way, conflict brings an opportunity to improve the link between individuals.

By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and to manage and resolve conflict quickly and with professionalism.

Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Central and Hongkong wide.

This Conflict Resolution training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Learning Outcomes
Course Outline
  • Learning Outcomes - Conflict Resolution Training Course

    In this course participants will:

    • Gain a thorough understanding of the sources, causes and types of conflict
    • Master all six phases of the conflict resolution process
    • Understand the five main approaches to conflict resolution
    • Learn to apply conflict resolution approaches 
    • Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
    • Develop communication tools such as agreement frames and open questions
    • Learn practical anger and stress management techniques
    Duration: 1 day course


    Conflict Resolution Training Course Reviews:

    Course was relevant and delivered in a format that allowed all to contribute and relate.

    Goldenwest Apprenticeships

    I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.


    Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.


    The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.

    Office of the Registrar of Indigenous Corporations

    Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.

    St John Ambulance

    Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.


    Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.


    I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.


    The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.

    Integrated Chemical and Environmental Systems PL

    I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.

    The Malthouse

    Great course, well organized, well run & I felt I got a lot out of it...thanks =0)

    Calvary Health Care ACT

    This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organization in this area. Thank you to Ross, who really gives so much of himself in his presentations.

    Calvary Health Care ACT

    The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.

    Swinburne University

    More happy clients

  • Course Outline - Conflict Resolution Training Course

    Download Conflict Resolution Training Course Outline


    Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.

    The reality of conflict is that in any human relationship it is inevitable, if handled well, conflict provides a powerful avenue for significant growth. 

    Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

    This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

    Conflict Resolution Training Course - Lesson 1
    Conflict – is it all bad?
    • Welcome
    • What do we mean by Conflict?
    • The Basis of Conflict
    • Reflection
    Conflict Resolution Training Course - Lesson 2
    Understanding Your Response to Conflict
    • The Learning Dimension Profile
    • The Thomas-Kilmann Conflict Mode Instrument (TKI)
    • Reflection
    Conflict Resolution Training Course - Lesson 3
    What makes up conflict?
    • From Wince to Scream
    • Filters
    • Emotions and Conflict
    • Reflection
    Conflict Resolution Training Course - Lesson 4
    How Managers Can Add to Conflict
    • Micromanagement
    • Poor Understanding
    • Vague Expectations
    • Setting Poor Standards
    • Reflection
    Conflict Resolution Training Course - Lesson 5
    Resolving Conflict Between Others
    • Planning and Setting up a Meeting
    • Running a Mediation Meeting
    • Negotiating a Solution
    • Developing an Agreement
    • Reflection
    Conflict Resolution Training Course - Lesson 6
    When Conflict Involves You
    • Conflict Mapping
    • Having a Balanced View
    • Overcoming Resistance to Meet
    • During the Meeting
    • Reflection
    Conflict Resolution Training Course - Lesson 7
    Implementing Agreements
    • Paying Attention
    • Follow-up Meetings
    • Reflection
    Conflict Resolution Training Course - Lesson 8
    • Create an Action Plan

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
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