Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.
Managing Difficult Conversations Training is now available throughout Hong Kong including Central and also via instructor-led online training.
This Managing Difficult Conversations training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote.
"Very enjoyable, and lots of material to use and logical steps to follow."
The International School Of Macao
"Overall, the instructor was fantastic in delivering all the content and was highly engaging."
"The course was very useful. James is a very enthusiastic presenter. I found the information very useful."
-The International School Of Macao
“ Loved the course and felt I got a great deal of learning from it.
I would definitely recommend this to others in my department. Presenter was fantastic. ”
- Dept. of Families, Community Services and Indigenous Affairs
“ Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed. ”
- AMES
“ I found the training to be a great experience and exactly what I needed. The trainer was fantastic and very knowledgeable. I left the day feeling very positive. Thank you. ”
- Market Solutions Pty Ltd
“ Trainer was fantastic. The use of no PowerPoint was fantastic!
Andrew was a great, knowledgeable presenter and the course highlighted to me some of the strategies I can implement in the future, instead of avoiding the conversations! Really enjoyed the course. Thank you.
I thought the fact that we didn't have to refer to PowerPoint slides was a huge benefit! This was able to engage us in discussion throughout the day. The trainer (Andrew) did a fantastic job of facilitating the session. ”
- Australian Sports Commission
More happy clients
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Managing Difficult Conversations requires specialized knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
See the Live Online tab for the course outline for the live online course
After completing this course, participants will have learned to:
Topic 1
Introduction
Topic 2
Choosing to Have the Conversation
Topic 3
Toolkit for Successful Conversations
Topic 4
Choosing the Time and Place
Topic 5
Framework for Difficult Conversations
Topic 6
Staying Safe
Topic 7
Testing the waters
Topic 8
Wrap up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
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