Managing Difficult Conversations Training - Online Instructor-led 3hours

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All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.

Understanding, empathy and professional skill development are necessary qualities that help to keep you in control of difficult conversations before, during and after them; so that you can achieve the desired outcomes.  Having a good understanding of your own personality type, as well as knowing how to best interact with other personality types, is a specific skill taught in the course.

This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve interactions amongst staff.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

The virtual classroom uses an advanced version of Zoom called 'Zoom for Webinars' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, and we use tools such as live polls, private group chats and participants can 'raise their hand' so you virtually have the same collaborative classroom based learning experience.

These courses are facilitated in English and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Be ready - check your device is ready to go by use this test link.

Managing Difficult Conversations - Online Instructor-led 3hours
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Your Learning Outcomes
Managing Difficult Conversations - Online Instructor-led 3hours

After completing this course, participants will have learned to: 
  • Predict the results of a conversation
  • Establish the intent of a conversation
  • Identify the desired outcome
  • Manage their body language
  • Speak persuasively
  • Listen actively
  • Use probing techniques
  • Ask the right questions at the right time
  • Establish the purpose of a difficult conversation
  • Create a conversation template
  • Create a personalised action plan
  • Use communication skills to influence and control
Duration: 3-hour course
Live Online Money

HKD$100 Discount!

Every Live Online Class Booking Entitles
you to a HKD$100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalogue




Reviews

"Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable."

The Playford

 

"The most useful part of the course was learning about the different variations of listeners."


-eNerds


 

"The trainer developed rapport with all the individuals and was excellent in his delivery of the training. Excellent session and very relevant to businesses. I put 100% as knowledgeable as we covered listening, funnels etc which is day to day items and very useful to know. "


"I really enjoyed the course, it is very relevant to my day to day job. Joe was a great trainer, and his style is very engaging. I will definitely be recommending that other people within the organisation complete the training. I also enjoyed the group activities."


"The skills I learnt to manage difficult conversation is valuable. Being in a group with fellow peers provided me with additional skills too."


"Jill is a great trainer and made the environment comfortable."


-Programmed


 

"Really enjoyed the role plays and the trainer was really good at keeping my attention & Interest."


-Sika Australia


 

"I found Deidre very personable and it's probably the first course I've done where I didn't find my mind drifting."


"This was delivered very well, with great examples and applications for my work. Very active and engaging presenter."


"Had a great day of training :)"

 

-Redland City Council


 

"Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment."


"I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing."


"The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct."


-Biomedical Technology Services


 

"The course was fantastic and extremely helpful in my line of work."


-VITS Language Link


 

"Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful."


"Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads."


-Leidos Australia


 

"Difficult conversations are the worst, but having a strategy and structure around them makes them no less worse but able to be had with some confidence has made me more prepared to carry this important leadership aspect . Pretty good job PD thanks"

 

"Definitely one of the better courses I have attended, very good trainer."


-Programmed


 

"The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information."


-SA Health


 

"Great course, great trainer, would definitely recommend this."


"This is no doubt the best training session I have ever attended in my professional career. Derrick is a very knowledgeable training and the course is very well designed."


-Bupa Australia


 

"Best training I've been to in a long time. Jen was brilliant."


-Australian Federal Police


 

"Fantastic presenter well delivered."


"The trainer was very helpful, and enthusiastic."


"Great course, Trainer was engaging, approachable and professional."


"I liked the fact there was no PowerPoint presentation and it was more of a workshop setting."


"Enjoyed the course. Very informative and helpful."


-Department Of Communities


 

"It helped me a lot in quite a few areas of my job role. I found it a very interesting course."

Canterbury League Club

 

"This course was very timely and has given me some very good skills to take with me to a performance discussion the next day."

"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."

Prime Minister & Cabinet

 

"Class was not too formal and rigid which made it more interactive and engaging."

"Understanding different personalities. Great exercise to appreciate all approaches and communication/management styles."

"Great course, great trainer."

Canterbury League Club

 

"Very good, very worthwhile."

"Loved the personality profiling and learning about different traits and how to react to them."

Atlas Professionals (Formerly Programmed Marine)

 

Retirement Communities Australia logo
I was in a group of 6 and all people have commented after the session not only how informative it was but the experience was so enjoyable. The content was well tailored to our companies situation, and any other than that was also directly managed informatively, sensitively and with a view that all needs and concerns were to be addressed. I would gladly recommend Michael as a trainer, her soft, patient and inspiring manner made learning a delight. Thankyou sincerely.

-Retirement Communities Australia


Retirement Communities Australia logo
Simply Brilliant delivery! Engaging facilitator, course was thoroughly enjoyed and comprehended. Now to practice.

-Retirement Communities Australia


Playford logo
Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable.

-The Playford


More happy clients



Course Outline
Managing Difficult Conversations - Online Instructor-led 3hours

Download Managing Difficult Conversations Training - Online Instructor-led 3hours Course Outline

Foreword:

Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.

 

The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of difficult customers and team management.

 

Managing Difficult Conversations - Online Instructor-led 3hours - Lesson 2
Choosing to Have the Conversation
  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome
Managing Difficult Conversations - Online Instructor-led 3hours - Lesson 3
Toolkit for Successful Conversations
  • Managing Your Body Language
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques
Managing Difficult Conversations - Online Instructor-led 3hours - Lesson 5
Framework for Difficult Conversations
  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Managing Difficult Conversations - Online Instructor-led 3hours

Details:

  • Time: 7:00 AM - 10:00 AM HKT
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money

HKD$100 Discount!

Every Live Online Class Booking Entitles
you to a HKD$100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category

 
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