The FISH! Team Building for Customer Service Teams training workshop aims to improve your customer service team through implementing the FISH! philosophy. This training course teaches participants the effective use of FISH tools on how to serve customers’ requirements, proper interaction between team members and becoming proactive to help achieve an effective team.
This training course teaches you how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment. It also incorporates role plays, case studies, exercises, videos and games that demonstrate teamwork, motivation, correct customer care and services that requires human interaction.
This one-day workshop aims to boost productivity, achieve great business results and improve the culture and relationships in an organization based on the four concepts or practices created by Chart House Learning:
FISH! promotes four primary philosophies:
• Being there when needed,
• a “play” mindset at work,
• making your people’s day by making them feel good through simple actions,
• choosing your attitude.
Now available throughout Hong Kong, this FISH! Team Building for Customer Service training course can be delivered by our expert local or international trainers at your chosen venue and schedule.
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FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.
By the end of this course, participants will:
"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager
FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.
FISH! Team Building for Customer Service Teams - Lesson 1
FISH! Team Building for Customer Service Teams - Lesson 2
Practice 1: BE THERE
Be there builds relationships by:
FISH! Team Building for Customer Service Teams - Lesson 3
Practice 2: PLAY
Play encourages creativity and fun through:
FISH! Team Building for Customer Service Teams - Lesson 4
Practice 3: MAKE THEIR DAY
Make Their Day reminds us to serve customers and co-workers by:
FISH! Team Building for Customer Service Teams - Lesson 5
Practice 4: CHOOSE YOUR ATTITUDE
Choose your attitude helps you in a customer service setting to:
FISH! Team Building for Customer Service Teams - Lesson 6
Taking a closer look
FISH! Team Building for Customer Service Teams - Lesson 7
How well do I live the practices?
FISH! Team Building for Customer Service Teams - Lesson 8
Top of mind issues/team solutions
FISH! Team Building for Customer Service Teams - Lesson 9
FISH! Team Building for Customer Service Teams - Lesson 10
Want to form a habit?
FISH! Team Building for Customer Service Teams - Lesson 11
Your life title
FISH! Team Building for Customer Service Teams - Lesson 12
Beyond the workplace self-survey
FISH! Team Building for Customer Service Teams - Lesson 13
What's possible now?
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
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