The FISH! Team Building for Customer Service Teams training workshop aims to improve your customer service team through implementing the FISH! philosophy. This training course teaches participants the effective use of FISH tools on how to serve customers’ requirements, proper interaction between team members and becoming proactive to help achieve an effective team.
This training course teaches you how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment. It also incorporates role plays, case studies, exercises, videos and games that demonstrate teamwork, motivation, correct customer care and services that requires human interaction.
This one-day workshop aims to boost productivity, achieve great business results and improve the culture and relationships in an organization based on the four concepts or practices created by Chart House Learning:
FISH! promotes four primary philosophies:
• Being there when needed,
• a “play” mindset at work,
• making your people’s day by making them feel good through simple actions,
• choosing your attitude.
Now available throughout Hong Kong, this FISH! Team Building for Customer Service training course can be delivered by our expert local or international trainers at your chosen venue and schedule.
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FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.
By the end of this course, participants will:
"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager
FISH! Team Building for Customer Service Teams is a one-day workshop that empowers your customer service team to embrace the FISH! Philosophy and build a highly effective customer service culture. By allowing your customer service staff to attend the course, you will begin the process of building a high performance culture within your customer service team.
FISH! Team Building for Customer Service Teams - Lesson 1
FISH! Team Building for Customer Service Teams - Lesson 2
Practice 1: BE THERE
Be there builds relationships by:
FISH! Team Building for Customer Service Teams - Lesson 3
Practice 2: PLAY
Play encourages creativity and fun through:
FISH! Team Building for Customer Service Teams - Lesson 4
Practice 3: MAKE THEIR DAY
Make Their Day reminds us to serve customers and co-workers by:
FISH! Team Building for Customer Service Teams - Lesson 5
Practice 4: CHOOSE YOUR ATTITUDE
Choose your attitude helps you in a customer service setting to:
FISH! Team Building for Customer Service Teams - Lesson 6
Taking a closer look
FISH! Team Building for Customer Service Teams - Lesson 7
How well do I live the practices?
FISH! Team Building for Customer Service Teams - Lesson 8
Top of mind issues/team solutions
FISH! Team Building for Customer Service Teams - Lesson 9
FISH! Team Building for Customer Service Teams - Lesson 10
Want to form a habit?
FISH! Team Building for Customer Service Teams - Lesson 11
Your life title
FISH! Team Building for Customer Service Teams - Lesson 12
Beyond the workplace self-survey
FISH! Team Building for Customer Service Teams - Lesson 13
What's possible now?
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.